Expert answers from Australia's leading dental laboratory specialists
Serving Australian dental practices with precision, expertise, and partnership excellence
Serving Australian dental practices with precision, expertise, and partnership excellence
| Question | Answer |
|---|---|
1. “What’s the difference between zirconia and e.max crowns, and when should I use each?” | Zirconia Crowns:
IPS e.max Crowns:
“In my 30+ years as a prosthetist, I’ve learned that material selection is about matching the restoration to the patient’s specific needs. We guide our dentist partners through this decision-making process, considering occlusal forces, aesthetic requirements, and long-term prognosis for each case.” – Rob Dulieu, Master Ceramist. |
2. “How much reduction do I need for different crown materials?” | Our Preparation Guidelines:
RWD Advantage: Every restoration is meticulously crafted using a stereo microscope and integrated CAD/CAM technology, ensuring exceptional precision and long-term durability. |
3. “What’s your marginal fit accuracy, and how do you guarantee it?” | RWD Precision Standards:
Our Partnership Guarantee: All crowns are dispatched based on the model with a precision fit—accurate margins, optimal contact areas, and occlusion, significantly reducing cementation time for clinicians. Our remake rate for fit issues is less than 0.5% across our 500+ dentist partners. Why crowns don’t fit: common preparation mistakes – read more… |
4. “Do you accept digital impressions from [specific scanner brand]?” | We accept all digital scanner brands. ✅ iTero, CEREC, Medit, 3Shape Trios, Planmeca, Dexus, Shining ✅ CS3600, Primescan, Aoralscan, Carestream ✅ All major STL and PLY file formats ✅ Photogrammetry, iCam, Pic Cam, Shining 3D, Fast maps ✅ Secure upload portal with instant confirmation Seamless Process: Upload files directly to our portal, receive confirmation within 30 minutes, and initiate the case on the same day. We also digitise traditional impressions using laboratory scanners for practices transitioning to digital workflows. |
| Question | Answer |
|---|---|
5. “What’s your standard turnaround time for single crowns vs bridges?” | Australia-Wide Service Standards:
Digital Workflow Advantage: Digital cases commence immediately upon file receipt, often reducing timelines by 2-3 days compared to traditional impressions whilst maintaining our exacting quality standards. |
6. “Can you handle same-day or urgent cases?” | Expedited Services Available Nationwide:
Partnership Support: We maintain dedicated rush capacity for urgent patient needs. Requirements include digital files, clear case specifications, and confirmation by 9 AM for same-day service. |
7. “What happens if a crown doesn’t fit – what’s your remake policy?” | Comprehensive Partnership Guarantee:
“Quality isn’t negotiable at RWD. When you partner with us, you’re partnering with a laboratory that stands behind every restoration. Our remake rate is exceptionally low because we do it right the first time, but when issues arise, we fix them immediately.” – Rob Dulieu |
8. “How do you handle shade matching for anterior cases?” | Precision Aesthetic Solutions:
Technology Integration: Calibrated lighting systems and digital shade analysis ensure consistent, accurate colour matching even for the most challenging aesthetic cases. |
| Question | Answer |
|---|---|
9. “What are your prices for different crown materials and complexity levels?” | Transparent Australian Pricing Structure:
Investment in Excellence: Our pricing reflects the advanced technology, master craftsmanship, and precision outcomes that reduce your chairside time and enhance patient satisfaction. Contact us for detailed pricing schedules tailored to your practice volume. |
10. “Do you offer payment terms or bulk pricing for high-volume practices?” | Australian Practice Partnership Benefits:
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11. “What’s included in your crown price?” | Comprehensive Service Inclusion: ✅ CAD design and precision milling/pressing ✅ Multi-stage quality control and verification ✅ Master ceramist finishing and glazing ✅ Secure packaging ✅ Technical consultation and ongoing support Additional Considerations: Courier costs, same-day rush fees, and custom packaging requests are quoted separately for transparency. |
| Question | Answer |
|---|---|
12. “How do I submit cases and track progress?” | Streamlined Australian Digital Process:
Partnership Transparency: Receive updates at design completion, production commencement, quality control verification, and dispatch stages. |
13. “Can I speak directly with the technician working on my case?” | Direct Access Philosophy:
“We believe in true partnership. When you ring RWD, you’re speaking with experienced technicians who understand your clinical challenges. We’re not just a laboratory – we’re an extension of your practice team.” – Rob Dulieu |
14. “What information do you need for optimal results?” | Essential Case Documentation:
Partnership Excellence: The more information you provide, the better we can tailor the restoration to your patient’s specific needs and your clinical preferences. |
15. “How do you handle difficult cases like severe discolouration or limited space?” | Specialised Australian Expertise:
Master Ceramist Advantage: With over 30 years of prosthodontic experience, including training at the Malo Clinic Portugal under the guidance of Professor Palo Malo, and being recognised as an All-on-4® Centre of Excellence, Rob Dulieu ensures that even the most challenging cases achieve exceptional outcomes. |
| Question | Answer |
|---|---|
16. “How do you ship cases, and what’s the cost?” | Australia-Wide Courier Network:
Professional Packaging: Custom protective packaging with temperature control for adhesive materials and precision restoration protection. |
17. “Do you provide pickup service in my area?” | Comprehensive Australian Coverage:
Practice Convenience: You can use our Online Booking Page for job bookings |
18. “What happens if a case is damaged in shipping?” | All cases are packaged to protect against damage; however, if damage does occur in transit, we will remake it. Excellence Standards: Less than 0.1% damage rate due to superior packaging protocols developed over 30+ years of Australian-wide service. |
| Question | Answer |
|---|---|
19. “What quality control processes do you use?” | Multi-Stage Australian Quality Assurance:
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20. “Are you TGA certified and compliant with Australian standards?” | Complete Australian Regulatory Compliance: ✅ TGA Certification: Current therapeutic goods registration ✅ ISO 13485: Medical device quality management certification ✅ Australian Standards: AS/NZS compliance for all materials and processes ✅ Material Traceability: Photography and Lab sheets saved for each case Professional Assurance: Certificates of compliance are provided with every case upon request, ensuring your practice meets all Australian dental standards. |
21. “Can you provide references from other practices in my area?” | Extensive Australian Reference Network:
Professional Testimonials: Written and video references from long-term partners |
| Question | Answer |
|---|---|
22. “Do you offer custom abutments and implant restorations?” | Complete Australian Implant Solutions:
Passive Fit Guarantee: Advanced photogrammetry technology eliminates implant stress and complications, ensuring long-term success for your patients. |
23. “Can you work with my existing bite registration and articulator settings?” | Complete Technical Compatibility:
Precision Partnership: Digital analysis combined with traditional articulation ensures optimal occlusal relationships tailored to your clinical approach. |
24. “What CAD/CAM technology do you use, and how does it benefit my patients?” | State-of-the-Art Australian Laboratory Technology:
Patient Benefits: A superior fit reduces the need for adjustment appointments, enables faster treatment completion, and results in long-lasting restorations with predictable outcomes that enhance your practice’s reputation. |
25. “How do you handle try-ins and patient adjustments?” | Flexible Australian Practice Support:
“Our precision manufacturing typically eliminates the need for extensive adjustments, but we support our dentist partners with whatever they need to achieve perfect patient outcomes. That’s what true partnership means.” – Rob Dulieu |
Experience the precision difference that comes from 30+ years of Australian prosthodontic excellence, combined with cutting-edge technology and true partnership commitment.
Contact RWD Dental Image:
Proudly serving dental practices across Australia and New Zealand with precision, expertise, and partnership excellence.
Trusted Dental lab services that you can rely on. Operating in Sydney for over 30 years.
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